Terms of service

Effective Date: 20th, Nov, 2024

Welcome to Hershay.com! By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with these terms, you should refrain from using our services.

1. Acceptance of Terms

By accessing Hershay.com, you confirm that you are at least 18 years old or have parental consent to use our website. Your use of our services constitutes acceptance of these Terms of Service, our Privacy Policy, and any additional policies referenced within.

2. Products and Services

  1. Product Information
    We strive to provide accurate descriptions of our skincare products. However, we do not warrant that product descriptions or other content on our site are error-free or complete. Product availability, specifications, and pricing may change at any time without notice.

  2. Health Disclaimer
    Our skincare products are designed for external use only. Please consult with a healthcare professional before using any skincare product, especially if you have a medical condition or sensitive skin. Hershay.com is not liable for any allergic reactions, injuries, or damages resulting from the use or misuse of our products.

3. Ordering and Payments

  1. Order Acceptance
    We reserve the right to refuse or cancel any order for reasons including limited stock, inaccurate pricing, or if fraudulent activity is suspected. If we cancel an order, we will notify you and provide a full refund if payment was already made.

  2. Pricing and Promotions
    All prices listed on Hershay.com are in Pakistani Rupees (PKR) and are subject to change without notice. Discounts and promotions may have specific terms and may not be combined with other offers.

  3. Payment Method
    Currently, we only accept Cash on Delivery (COD) for orders within Pakistan. The total amount will be collected in cash upon delivery. For further details, please refer to our Payment Policy.

4. Shipping and Delivery

  • We aim to deliver your order promptly to your specified address within Pakistan. Estimated delivery times are provided at checkout but may vary based on location.
  • In case of delayed delivery due to unforeseen circumstances, we will inform you and work to resolve the issue as quickly as possible.
  • For more information, refer to our [Shipping Policy].

5. Returns and Refunds

  • We want you to be satisfied with your purchase. If you are not, please refer to our Refund & Return Policy for information on how to initiate a return.
  • Products must meet certain criteria (e.g., unopened and in original packaging) to be eligible for return and refund.

6. Intellectual Property

All content on Hershay.com, including images, text, logos, and product descriptions, is the property of Hershay.com and protected by copyright and trademark laws. You may not copy, reproduce, or distribute our content without our express written consent.

7. User Conduct

By using our site, you agree not to:

  • Violate any applicable local, national, or international laws.
  • Use the website for fraudulent or harmful purposes.
  • Disrupt, interfere with, or harm the security of our services, servers, or networks.

8. Disclaimer of Warranties and Limitation of Liability

  1. Disclaimer of Warranties
    Hershay.com provides its website and services on an "as-is" and "as-available" basis without any warranties, express or implied. We make no guarantees regarding the accuracy, reliability, or availability of our site or content.

  2. Limitation of Liability
    To the fullest extent permitted by law, Hershay.com is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our site or products, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold harmless Hershay.com, its affiliates, officers, and employees from any claims, damages, or losses arising out of your use of the website or violation of these Terms of Service.

10. Changes to the Terms of Service

Hershay.com reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with the updated effective date. Your continued use of our website after any changes constitutes acceptance of the revised terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of these terms will be resolved exclusively in the courts of Pakistan.

12. Contact Information

If you have questions about these Terms of Service or need assistance, please contact us:

  • Phone: +92-329-794-1161
  • Email: support@hershay.com
  • Customer Service Hours: Monday - Friday, 9 AM - 5 PM (PKT)