Shipping policy

Effective Date: 20th, Nov, 2024

At Hershay.com, we strive to deliver your skincare products efficiently and securely. This Shipping & Delivery Policy outlines our procedures, estimated delivery times, and associated costs for orders within Pakistan.

1. Delivery Locations

Currently, Hershay.com ships exclusively to addresses within Pakistan. We are working to expand our delivery coverage and appreciate your understanding as we grow.

2. Shipping Costs

  1. Standard Shipping

    • A flat shipping fee of 200 RS  applies to all orders.
    • Orders above 3000 qualify for free shipping.

  2. Promotional Shipping

    • Occasionally, we offer free or discounted shipping as part of promotions. Terms and availability for promotional shipping will be stated at the time of the offer.

3. Order Processing Time

  • Processing Time: Orders placed by 5 PM (PKT) are typically processed within 1-2 business days.
  • Orders placed after 5 PM or on weekends and holidays are processed on the next business day.
  • Once your order is processed and ready for shipment, you will receive a notification via email or SMS with tracking information.

4. Delivery Time

  • Standard Delivery: Most orders within Pakistan are delivered within 2-7 business days after processing.
  • Delivery times may vary based on your location and any unforeseen delays (such as weather or public holidays). We work diligently with our courier partners to ensure timely delivery.

5. Order Tracking

  • Once your order is shipped, we will send a tracking link via email or SMS. This link allows you to monitor your package’s progress until it reaches your delivery address.
  • For any questions regarding your order status, you can contact our customer service team at +92-329-794-1161 or via support@hershay.com.

6. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) as a payment option for orders within Pakistan. The total payment amount is collected in cash upon delivery.
  • To ensure a smooth delivery process, please have the exact amount ready at the time of delivery.

7. Failed Deliveries and Reattempts

  • If a delivery attempt fails due to incorrect address information, the absence of a recipient, or other issues, our courier partner may reattempt delivery.
  • We will reach out to confirm the delivery details before reattempting. However, multiple failed attempts may result in the cancellation of the order.

8. Missing or Damaged Items

  • If your order arrives with missing or damaged items, please contact our customer support team within 48 hours of receiving your delivery.
  • We will work with you to resolve the issue promptly, whether through replacement, exchange, or refund in accordance with our Refund & Return Policy.

9. Contact Us

For any questions or concerns regarding shipping and delivery, feel free to reach out to our customer support team:

  • Phone: +92-329-794-1161
  • Email: support@hershay.com
  • Customer Service Hours: Monday - Friday, 9 AM - 5 PM (PKT)