Refund policy

Effective Date: 20 Nov, 2024

At Hershay.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Below is our comprehensive refund and return policy, designed to be straightforward, fair, and fully compliant with Google Ads policies.

1. Returns

  1. Eligibility for Return:

    • Products must be returned within 30 days of the purchase date.
    • Items must be unused, unopened, and in original packaging.
    • Returns apply to skincare products that were damaged upon delivery or contain a defect.

  2. Return Process:

    • Contact our customer support team within 7 days of receiving your product at +92-329-794-1161 or by email at support@hershay.com.
    • We will provide return instructions, including the address for returning the product.
    • Pack the item carefully, ensuring it is well-protected for the return shipment.

  3. Shipping Costs:

    • Customers are responsible for the shipping cost associated with returning items unless the product was defective or incorrect upon arrival.

2. Refunds

  1. Refund Eligibility:

    • Refunds are issued once we receive and inspect the returned item to confirm that it meets our return conditions (unopened, undamaged, and in original packaging).
    • If approved, the refund will be processed within 7 business days after receipt.

  2. Refund Methods:

    • Refunds will be issued to the original payment method used at checkout. Please note that processing times may vary depending on your bank or payment provider.
    • Refunds for shipping costs are only provided if the product was defective or incorrect.

3. Exchanges

  • We currently do not offer direct exchanges. If you wish to receive a different item, please initiate a return for the original item and place a new order for the desired product.

4. Non-Returnable Items

  • For health and safety reasons, used or opened skincare products are non-returnable unless they were defective or damaged upon arrival.

5. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeframe, please first check with your bank or payment provider as processing times can vary.
  • For further assistance, you can reach our customer service team at +92-329-794-1161.

6. Contact Us

If you have any questions regarding our return or refund policy, feel free to reach out:

  • Phone: +92-329-794-1161   +92-329-794-1162
  • Email: support@hershay.com
  • Customer Service Hours: Monday - Friday, 9 AM - 5 PM (PKT)