FAQs
Frequently Asked Questions
Find answers to common questions about Hershay skincare products, shipping, and more.
Product Questions
Are Hershay products safe for Pakistani skin?
Yes! All Hershay products are dermatologically tested and specifically formulated for Pakistani skin types. Our products are PCSIR tested and contain zero mercury or harmful chemicals.
How long does it take to see results?
Most customers notice visible improvements within 2-4 weeks of consistent use. For best results with pigmentation and dark spots, we recommend using products for at least 6-8 weeks as part of your daily routine.
Can I use Hershay products during pregnancy?
While our products use gentle, safe ingredients, we always recommend consulting with your doctor before starting any new skincare routine during pregnancy or breastfeeding.
What's the difference between Face Brightening Cream and Anti-Pigmentation Cream?
Our Face Brightening Cream is designed for overall skin brightening and radiance, while the Anti-Pigmentation Cream specifically targets stubborn dark spots, melasma, and hyperpigmentation with concentrated active ingredients.
Can I use multiple Hershay products together?
Absolutely! Our products are designed to work together. We recommend starting with the Brightening Face Wash, followed by your treatment cream, and finishing with moisturizer for best results.
Ordering & Shipping
Do you ship across Pakistan?
Yes! We deliver to all major cities and regions across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and more.
How long does delivery take?
Standard delivery takes 3-7 business days depending on your location. Major cities typically receive orders within 2-4 business days.
What are the shipping charges?
Please refer to our Shipping Policy for current rates and any promotional free shipping offers.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order on our Track Order page.
Usage & Application
How do I use Hershay Face Brightening Cream?
Apply a small amount to clean, dry skin twice daily (morning and night). Gently massage in circular motions until fully absorbed. Always use sunscreen during the day.
Should I use sunscreen with Hershay products?
Yes! Sunscreen is essential when using any brightening or anti-pigmentation products. Apply SPF 30 or higher every morning to protect your skin and maintain results.
Can I use Hershay products on my body?
Yes! Our Full Body Brightening Cream is specifically formulated for body use. You can also use it on areas like elbows, knees, underarms, and other areas needing brightening.
Bridal & Special Occasions
When should I start using the Bridal Glow Package?
For best results, we recommend starting your bridal skincare routine 2-3 months before your wedding. This gives your skin time to achieve maximum radiance and address any concerns.
What's included in the Bridal Glow Package?
Our Bridal Glow Package includes a complete skincare routine with cleanser, treatment creams, and moisturizer – everything you need for glowing, camera-ready skin.
Returns & Exchanges
What is your return policy?
We accept returns of unopened products within 7 days of delivery. Please see our Return Policy for complete details.
What if I receive a damaged product?
Please contact us immediately through our Contact Page with photos of the damaged item. We'll arrange a replacement right away.
Wholesale & Business
Do you offer wholesale pricing?
Yes! We have a dedicated wholesale program for salons, retailers, and resellers. Learn more on our Wholesale Reseller Program page.
Still Have Questions?
Can't find the answer you're looking for? We're here to help! Contact us and our customer service team will respond within 24 hours.