Return Policy
Return & Refund Policy
At Hershay, your satisfaction is our priority. We want you to love your skincare products, and we've made our return process simple and straightforward.
Return Eligibility
You may return products within 15 days of delivery if:
- The product is unopened and in its original packaging
- The product seal is intact and unbroken
- You have your original order receipt or confirmation email
- The product shows no signs of use or tampering
Important: Due to hygiene and safety reasons, we cannot accept returns of opened skincare products.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Products with broken seals
- Products purchased during final sale or clearance promotions
- Gift cards or promotional items
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately:
- Within 48 hours of delivery
- Include photos of the damaged product and packaging
- Provide your order number
We will arrange for a replacement or full refund at no additional cost to you.
How to Initiate a Return
- Contact us through our Contact Page within 7 days of delivery
- Include your order number and reason for return
- Wait for our customer service team to provide return instructions
- Pack the product securely in its original packaging
- Ship the product to the address provided by our team
Refund Process
Once we receive and inspect your returned product:
- Approved returns will be refunded within 7-10 business days
- Refunds will be issued to your original payment method
- You will receive an email confirmation once the refund is processed
- Bank processing times may vary (typically 3-5 business days)
Return Shipping Costs
Customer-Initiated Returns: Customer is responsible for return shipping costs unless the product is damaged or defective.
Damaged/Defective Products: Hershay will cover all return shipping costs and provide a prepaid return label.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product:
- Return your original product following the return process above
- Place a new order for the product you want
- Once your return is processed, you'll receive a refund
Wrong Item Received
If you received the wrong product, please contact us immediately. We will:
- Arrange for pickup of the incorrect item at no cost to you
- Ship the correct product to you immediately
- Cover all shipping costs
Cancellations
You may cancel your order before it ships by contacting us as soon as possible. Once an order has shipped, our standard return policy applies.
Contact Us
Have questions about returns or need assistance? We're here to help!
Contact our customer service team and we'll respond within 24 hours.
This policy was last updated in February 2026.